đź“ť Formal Cancellation and No-Show Policy​This document consolidates and formalizes the policies related to cancellations and missed appointments.​Section 1: Cancellation Policy and Fees​1.1 Cancellation with No Charge (Minimum 24 Hours Notice)​If a Client initiates the cancellation of a confirmed appointment with 24 hours or more advance notice from the scheduled start time, the appointment will be canceled with no service fee applied. However, the initial {ÂŁ1.00 booking fee}} is explicitly defined as {non-refundable}} and will be deducted from any amount eligible for return.​1.2 Cancellation Within 24 Hours (Cancellation Fee Applied)​If a Client cancels an appointment with less than 24 hours advance notice from the scheduled start time, a cancellation fee shall apply, calculated as a percentage of the original service fee:• ​1.2.1 Client Online Cancellation: The fee shall be {50\%}} of the original service fee if the cancellation is processed by the Client via the online booking system.• ​1.2.2 Staff-Processed Cancellation: The fee shall be {60\%}} of the original service fee if the cancellation is processed manually by the Service Provider’s staff.​Section 2: No-Show Policy​2.1 No-Show Penalty​ Should a Client fail to present themselves for a confirmed appointment (hereinafter referred to as a “No-Show”), the following penalty shall apply:• ​The Client shall be {charged the full monetary value of the missed service}}.• ​This outstanding charge must be {settled in full}} prior to, or at the time of, booking any future services with the provider.​2.2 Subsequent Rebooking​Any entitlement to rebook services following a No-Show incident is strictly \{subject to the current availability}} of the Service Provider, whether on the same day as the missed appointment or on a future date requested by the Client.​Section 3: Refund Processing​3.1 Refund Procedure and Deduction​If a refund is required due to cancellation (where applicable), the initial {ÂŁ1.00 booking fee}} is non-refundable and will be deducted from the amount credited back.​3.2 Refund Timeline and Notification​Clients are advised that the processing time for a refund to be credited back to their account is estimated to be between three (3) to five (5) working days from the date the refund is initiated. If a Client processes a cancellation, they must {immediately notify}} the Service Provider to facilitate the timely processing of any applicable refund.​Section 4: Communication and Manager’s Discretion​4.1 Monitoring for Availability​Clients bear the {sole responsibility}} for monitoring the provider’s official communication channels (including, but not limited to, WhatsApp and other designated social media platforms) for notifications regarding last-minute appointment cancellations or newly available appointment slots.​4.2 Manager’s Right of Refusal​Notwithstanding the terms outlined above, the {ultimate decision}} regarding the commencement of a scheduled service or the refusal of service to a Client shall remain at the {sole and absolute discretion of the Manager}} (or authorized representative) of the Service Provider.
đź“ť Formal Emergency Cancellation, Rescheduling, and Refund Policy​This clause integrates the emergency right to cancel/reschedule with the specific remedies and policy amendment rights.​Clause 1: Emergency Cancellation and Rescheduling by Service Provider​1.1 Right of Cancellation/Rescheduling:In the rare event of unforeseen circumstances or an emergency, the Service Provider reserves the right to unilaterally cancel or reschedule a confirmed appointment without liability. The Service Provider offers prior apology for any inconvenience this may cause the Client.​1.2 Emergency Rescheduling Commitment:Should the Service Provider exercise its right under Clause 1.1, the Service Provider shall endeavor to reschedule the Client’s appointment within the subsequent seventy-two (72) hours following the originally scheduled time. This emergency rescheduling may necessitate an appointment time that falls outside of normal operating hours due to existing booking saturation during standard times.​1.3 Remedy for Rescheduling (Within 72 Hours):If the Service Provider successfully reschedules the Client’s appointment within the seventy-two (72) hour period as described in Clause 1.2, no refund, credit, or cash back will be issued to the Client, and the existing payment or booking fee shall be applied to the rescheduled service.​1.4 Remedy for Failure to Reschedule (Beyond 72 Hours):If the Service Provider is unable to reschedule the Client’s appointment within the seventy-two (72) hour period, the payment received for the service shall be held as a credit for the Client’s next future booking.​Clause 2: Refund Processing​If, and only if, a refund is deemed required under the terms of this Policy:• ​2.1 Fee Deduction: The initial \mathbf{\text{ÂŁ1.00 booking fee}} is non-refundable and will be deducted from the amount credited back.• ​2.2 Timeline: Clients must allow between three (3) to five (5) working days for the credited funds to be reflected in their account.​Clause 3: Reservation of Policy Amendment Rights​The Service Provider expressly reserves the right to modify, amend, suspend, or remove any part or the entirety of this Policy at any time and without issuing prior notification to the Client. This right is especially applicable to, but not limited by, changes arising from circumstances deemed to be beyond the Service Provider’s reasonable control (including, but not limited to, force majeure, regulatory changes, or unforeseen operational necessity).
Policy Amendments​ We reserve the right to amend, modify, or remove this policy or any stated price without prior notice as a result of business needs, market changes, or circumstances beyond our control. The most current policy will always apply.